Terms of sale

The products purchased on this site are sold by Gentile Positano S.r.L. is in Positano (SA), Via del Saracino 57, Partita Iva: 06869361219, Telefono +39 0898123477 +39 081 412711, Fax +39 081 421711, e-mail address: info@gentilepositano.it, PEC: gentile.positano@pec.it

The online shopping system allows payment by bank transfer, and by means of secure payment via credit card by the Stripe and PayPal.

Prices are inclusive of VAT and are expressed in Euros and do not include shipping costs which will be quantified in the display of the carriage and at the end of the order.

Shipping costs are: 10€ in Italy, 25€ in the European Community and UK and the rest of the world 40€. For orders over 1000€, shipping is free in Italy.

It is a charge of the user, the correct data entry, the online purchase system allows payment by bank transfer and / or credit card.

Gentile Positano will be able to modify the cost of the goods sold and the amount of shipping costs, but they are always responsible for the buyer even if the carrier is always chosen by De Simone.

The sale of the items on the Site complies with the provisions of Legislative Decree no. n. 206/2005 (c.d. Consumption Code), as amended, as well as those provided for by Italian Legislative Decree no. 70.

For purchases with the Bank Transfer Option, you must send the Receipt of Bank Transfer Receipt to the FAX Number: +39 081 412711 with Reference to the CRO (Banking Reference Code) and returning the Order ID reported by the system.

Shipping Times

After receiving the consideration for the purchased goods, La Gentile Positano Gioielli will quickly deliver from a minimum of 48 hours to a maximum of 7 working days to deliver by insured courier the items, the buyer can ask by email or telephone contact for the precise delivery times, the tracking of the shipment and the courier to whom the goods were entrusted.


In some periods of the year (summer, Christmas holidays etcetc) delivery times may be longer than the standard times.

In the event that the customer wishes to cancel the order, he must contact Gentile Positano, which will stop sending the goods only if it has not already been dispatched and returned the payment paid out of all charges.

Returns and Withdrawals

The sales and / commerce of our products are identified as distance contracts, therefore regulated according to Legislative Decree n. 206/05 (art. 50 to 68) which regulates the matter of distance contracts, that is to say carried out outside commercial premises. If the customer is a consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number reference in the order form), he has the right to withdraw from the contract of purchase for any reason, without the need to provide explanations and without any penalty. To exercise this right, the Customer must send GENTILE POSITANO SRL a written communication to that effect, and within 14 calendar days from the date of receipt of the goods and also arrange for the shipment of the aforementioned goods purchased at the Gentile Positano srl premises in Via Toledo 349 – 80134 – Naples.

The notice of withdrawal must be sent by registered letter with acknowledgment of receipt, addressed to Gentile Positano srl in Via Toledo, 349-80134 Naples in the aforementioned terms with registered letter with acknowledgment of receipt or by certified email to the address gentile.positano@pec.it. Once the aforementioned notice of withdrawal has been received, the Gentile Positano Customer Service will immediately communicate to the Customer both by e-mail and by telephone the return of the goods with the simple care of indicating their data on the package such as name, surname and address. telephone number without forgetting, however, that the goods must reach us within the deadline established by the law of the ten calendar days.

conditions for the right of withdrawal:

the law applies to the product purchased in its entirety.

it is not possible to exercise withdrawal only on part of the product purchased.

the purchased good must be intact and returned in the original packaging, complete in all its parts (including any documentation and accessory equipment etc …).

by law, the shipping costs are charged to the customer;

the shipment, until the certificate of receipt in our warehouse are under the full responsibility of the Customer;

in the event of damage to the goods during transport, Gentile Positano srl will notify the Customer of the incident (within the working day following receipt of the goods), to allow him to promptly complain against the courier chosen by him and obtain a refund of the value of the asset (if insured); in this case, the product will be returned, with shipping costs charged to the customer, simultaneously canceling the request for withdrawal;

Gentile Positano does not respond in any way for damage or theft / loss of returned goods.

upon arrival, the product will be examined to assess any damage or tampering not caused by transport.

The right of withdrawal is lost for lack of the essential integrity of the property (packaging and / or its contents), in cases where GENTILE POSITANO SRL ascertains:

The lack of the original external / internal packaging;

the absence of integral elements of the product (any accessories, instructions, warranty etc …);

damage to the product for reasons other than its transport or for exceeding the time limits established by law for reasons not deriving from GENTILE POSITANO SRL.

In case of forfeiture of the right of withdrawal, GENTILE POSITANO SRL will return the purchased good to the sender, charging the shipping costs to the sender.

The right of withdrawal by the Customer does not apply in the event that the withdrawal of the goods has been collected and paid for in the shop as in this case the transaction turns into a simple booking completed in purchase at the time of issue of the receipt or invoice by the shop. It cannot therefore be considered a transaction concluded online or by mail order but in a relationship with the owner of the affiliate shop in normal commercial premises.


These General Conditions and the relations between GENTILE POSITANO SRL. and the consumer are regulated by the laws of the Italian Republic.

Any controversy inherent, deriving from or in any case connected to these General Conditions of Contract will be left to the jurisdiction of the Court of the registered office of GENTILE POSITANO SRL, which is elected to all effects by the Civil Court of Naples, in derogation of the law.

will refund the customer the full amount already paid, within 15 days from the return shipment date of the goods.

The customer will promptly provide the paypal contact or bank details on which to obtain the transfer

Abnormalities and damages found

ny damages or abnormalities found in the delivery of the goods must be promptly notified to Gentile Positano. The request must be filed no later than 8 days from receipt of the goods, the notices beyond these terms will not be considered.

Tax Documentation

For each order made as a “Private Customer”, Gentile Positano will issue and attach a tax receipt if you would like to receive the invoice (for tax purposes) as an alternative, you must specify it by indicating the VAT number on the data registration page and by entering the tax code in the appropriate field. No invoices will be issued for users who did not make an explicit request for the purchase. The tax documentation will travel with the goods purchased and it is still the customer’s faculty to request a copy of the same in the future.

Use of the Site and Responsibility

The Customer and / or visitor who makes use of the site services does so at his own discretion and responsibility, Gentile Positano can not in any case be held liable for any (direct or indirect) damage suffered by users or third parties following connection to site. In particular, Gentile Positano is not responsible for the interruption, slowness in the transmission of data, loss of shipping or alteration of data, viruses from intrusion of third parties and in general from site use or impossibility to use it.

Customer / visitor will not be liable to Gentile Positano responsible for any loss of data from their computer systems. Gentile Positano shall in no way be held liable for the content of such sites and of direct or indirect damages or damages, caused to a user or third parties, by the content of such sites.

Applicable law

All transactions between the customer and Gentile Positano are intended to be concluded in Italy and governed by Italian law for civil and criminal litigation that may result from the sale contract that may be concluded.

If the customer is a consumer under the Consumption Code, the jurisdiction of the matter will concern the forum of the residence of the consumer in other cases, the territorial jurisdiction is exclusively that of the Naples Forum.

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